Privacy Policy
Effective Date: April 1, 2026 · Last Updated: March 30, 2026
1. Introduction
JETSYDE LLC ("we," "us," or "our"), operating the ChartrLink platform at tidaljets.com under the trade name Tidal Jets, is committed to protecting the privacy of our clients and website visitors. This Privacy Policy explains what personal information we collect, how we use it, with whom we share it, and your rights with respect to that information.
By using this platform, you consent to the practices described in this Privacy Policy.
2. Information We Collect
2.1 Information You Provide Directly
We collect information you provide when you create an account, submit a charter inquiry or quote request, complete a booking, or communicate with our brokers. This includes your full name, email address, phone number, billing address, payment information (processed securely via third-party payment processors), travel preferences and passenger details, and any special requests or notes you provide.
2.2 Information Collected Automatically
When you visit our platform, we automatically collect your IP address and approximate geographic location, browser type and version, device type and operating system, pages visited and time spent on each page, referring URLs, and session identifiers and cookie data.
2.3 Information from Third Parties
We may receive information from third-party sources such as social login providers (e.g., Google OAuth) when you choose to authenticate through those services, and payment processors when processing transactions.
3. How We Use Your Information
Service Delivery
To process charter inquiries, generate quotes, arrange flights with FAA-certificated operators, and fulfill booking contracts.
Account Management
To create and maintain your client portal account, including saved routes, booking history, and preferences.
Communications
To respond to your inquiries, send booking confirmations and flight updates, and provide customer support.
Regulatory Compliance
To comply with our obligations under 14 C.F.R. Part 295 (Air Charter Broker regulations), including mandatory disclosures to charterers, and to comply with applicable tax laws and financial regulations.
Platform Improvement
To analyze usage patterns, improve the functionality of our platform, and develop new features.
Marketing
With your consent, to send you information about available empty legs, special offers, and aviation industry news. You may opt out at any time.
Fraud Prevention and Security
To detect, prevent, and respond to fraud, unauthorized access, and other security threats.
4. How We Share Your Information
JETSYDE LLC does not sell your personal information. We share your information only in the following circumstances:
With Direct Air Carriers
When a booking is confirmed, we share necessary passenger and contact information with the FAA-certificated direct air carrier operating your flight. This is required for operational and safety purposes.
With Service Providers
We engage third-party service providers to assist with payment processing, email delivery, analytics, and platform infrastructure. These providers are contractually bound to use your information only for the purposes of providing services to us.
For Legal Compliance
We may disclose information when required by law, court order, or government authority, or when we believe disclosure is necessary to protect the rights, property, or safety of JETSYDE LLC, our clients, or the public.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.
5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to maintain your session and authentication state, remember your preferences and saved searches, analyze platform usage and performance, and support security features. You may control cookie settings through your browser. Note that disabling certain cookies may affect the functionality of the platform. We do not use cookies for cross-site advertising tracking.
6. Data Retention
We retain your personal information for as long as your account is active or as needed to provide services, comply with our legal obligations (including FAA record-keeping requirements), resolve disputes, and enforce our agreements. When information is no longer needed, we securely delete or anonymize it.
7. Data Security
We implement industry-standard technical and organizational measures to protect your personal information, including encryption of data in transit (TLS/HTTPS), secure storage of credentials and payment data, access controls limiting data access to authorized personnel, and regular security assessments of our platform. No method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
8. Your Rights
Depending on your jurisdiction, you may have the following rights with respect to your personal information:
Access.
The right to request a copy of the personal information we hold about you.Correction.
The right to request correction of inaccurate or incomplete information.Deletion.
The right to request deletion of your personal information, subject to our legal retention obligations.Portability.
The right to receive your personal information in a structured, machine-readable format.Opt-Out of Marketing.
The right to opt out of receiving marketing communications at any time by clicking "unsubscribe" in any email or contacting us directly.California Residents (CCPA)
California residents have the right to know what personal information is collected, used, shared, or sold; the right to delete personal information; the right to opt out of the sale of personal information (we do not sell personal information); and the right to non-discrimination for exercising these rights.
To exercise any of these rights, please contact us at [email protected].
9. Children's Privacy
This platform is not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have collected information from a person under 18, we will delete it promptly.
10. International Data Transfers
Our platform is operated from the United States. If you access our platform from outside the United States, your information may be transferred to and processed in the United States, where data protection laws may differ from those in your country.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a revised effective date. Your continued use of the platform after any changes constitutes acceptance of the updated policy.